The Challenge: The Digital Adoption Gap
Organisations invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth rollout. But, difficulty, regular changes, and limited direction often result in a "user adoption challenge":
- Staff Uncertainty: Staff find it difficult to use new SAP screens or complete complex transactions, leading to frustration and increased reliance on help desks.
- Non-compliance: Users avoid standard SAP processes, which results in data inconsistency, regulatory problems, and delays.
- Lost Learning: Classroom-based learning is quickly forgotten, leaving staff unsupported when they need help most.
- Low ROI: The potential of the SAP system is not realised, as most users access only a limited portion of its features.
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The Answer: Contextual Guidance with SAP WalkMe
The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, closes the usage barrier. It sits on top of your SAP systems to deliver context-sensitive assistance exactly when needed.
By implementing WalkMe with SAP, your clients can ensure every team member, regardless of technical skill, can complete tasks efficiently from the outset.